Help Center/ Partner Center/ FAQs/ Partner Sales Management/ Cloud Solution Providers/ Other/ What Are the Impacts of Account Restriction or Freezing?
Updated on 2025-09-18 GMT+08:00

What Are the Impacts of Account Restriction or Freezing?

  • Account restriction:
    • If the account of a partner is restricted, all customers of this partner cannot purchase any resources.
    • If the account of a distributor is restricted, the resellers managed by the distributor and the customers associated with the resellers cannot purchase any resources.
  • Account freezing:
    • The accounts and resources of associated customers will also be frozen.
    • Online and offline customer development is not allowed.
    • Disassociation from customers is not allowed.
    • Customer account unfreezing is allowed but resource unfreezing is not allowed.
    • If the account of a distributor is frozen, this distributor cannot develop resellers.
    • If the account of a distributor is frozen, the accounts of the distributor's resellers will also be frozen.
      • Online and offline customer development is not allowed.
      • Disassociation from customers is not allowed.
      • Customer account unfreezing is allowed but resource unfreezing is not allowed.
      • All yearly/monthly and pay-per-use resources of the customers will also be frozen.