Help Center/ Workspace/ FAQs/ FAQs for Administrators/ System Configuration and O&M/ How Do I Collect Workspace Logs?
Updated on 2025-09-12 GMT+08:00
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How Do I Collect Workspace Logs?

Scenarios

This section describes how to collect logs of the Workspace client and server (HDA).

Procedure

Obtaining client logs

Method 1:

View logs in the following directories:

  • Windows: C:\HdpLog\Workspace
  • UOS: /opt/apps/com.huawei.HuaweiCloudWorkspace/files/WorkspaceLog
  • Ubuntu: /var/log/WorkspaceLog/
  • macOS: ~/Library/Logs/Workspace
  • Android: /sdcard/Hdplog/hdplog/Workspace*

Method 2:

  1. Log in to the WI as an administrator, enter the username and password, and click the username in the upper left corner of the client page. Choose Feedback Center > Log Reporting, as shown in Figure 1.

    Figure 1 Log reporting

  2. After the logs are reported, technical support personnel can view the logs.

Server (HDA) logs

  1. Log in to a cloud desktop using any of the following methods:

    • See Logging In to a Desktop Using an SC.
    • Log in to the console, choose More > Remote Login in the Operation column of the desktop whose logs are to be collected, and enter the password to log in to the desktop.
    • Log in to the WI as an administrator, enter the username and password, and select the desktop whose logs are to be collected in the desktop list. Click in the lower right corner and select Self-maintenance to go to the desktop.

Windows cloud desktops

  1. Click in the lower left corner of the desktop and enter vdesk to open Huawei vDesk.
  2. On the Huawei vDesk page, choose Tools > Log Collection. In the Warning dialog box, check the Continue to collect logs box and click Yes.
  3. The log is stored in the document directory of the current user and named HDPLog-Computer name.zip.