Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Billing and Purchase of Cloud Desktops/ What If Desktop Purchase Failed?/ What If Pooled Desktop Assignment Failed?
Updated on 2025-09-12 GMT+08:00
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What If Pooled Desktop Assignment Failed?

Scenarios

An AD domain is interconnected with. After you purchased a static desktop pool, assigning desktops in this pool failed. The cause is that the AD server's time and time zone are not synchronized with the standard ones. To fix this, you need to manually synchronize the AD server's time following the procedure below.

Procedure

  1. Log in to the AD server using the account and password.
  2. On the AD server, press Win + R to go to the Run dialog box.

    Enter cmd to open the command line interface (CLI).

  3. Run the following command to synchronize the server's time:

    w32tm /resync /rediscover

    If the command execution succeeds, time synchronization is complete.

  4. Confirm that the server's time is the same as the standard time.