Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Networking/ What Are the Network Requirements for Logging In to Desktops?
Updated on 2025-09-12 GMT+08:00
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What Are the Network Requirements for Logging In to Desktops?

Table 1 lists the network requirements for logging in to desktops. To ensure good user experience, the network QoS should be at the good level or above. Enterprise customers are advised to access desktops through Direct Connect.

Table 1 Network QoS requirements

Level

Network QoS Requirement

User Experience

Excellent
  • Packet loss rate ≤ 0.01%
  • Round-trip latency ≤ 30 ms
  • Network jitter ≤ 10 ms
  1. Smooth office work (Word, Excel, Notepad, etc.)
  2. Smooth audio/video playback
  3. Smooth operations on peripherals such as USB flash drives

Good
  • Packet loss rate ≤ 0.1%
  • Round-trip latency ≤ 50 ms
  • Network jitter ≤ 10 ms
  1. Smooth office work (Word, Excel, Notepad, etc.)
  2. Relatively smooth audio/video playback (occasional freezing)
  3. Slow identification of peripherals and delayed response to operations on storage devices, such as slow data copy of USB flash drives

Acceptable
  • Packet loss rate ≤ 0.3%
  • Round-trip latency ≤ 100 ms
  • Network jitter ≤ 40 ms
  1. Office work (Word, Excel, Notepad, etc.) available
  2. Audio/video playback (including QQ Music and Storm Player) freezing
  3. Peripherals (such as USB flash drives and cameras) basically unusable
Parent topic: Networking