Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Billing and Purchase of Cloud Desktops/ What If Desktop Purchase Failed?/ What If I Can't Add a Desktop to a Domain Due to a Locked Domain Administrator Account?

Updated on 2025-09-12 GMT+08:00

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What If I Can't Add a Desktop to a Domain Due to a Locked Domain Administrator Account?

Scenarios

An AD domain is interconnected with. If desktop purchase fails and the error code 1909 appears, the domain administrator account is locked, preventing the desktop from joining the AD domain. To fix this, you need to unlock the domain administrator account following the procedure below.

Procedure

Log in to the console.

In the navigation pane, choose Desktops > Desktops.

The Desktops page is displayed.
In the upper right corner of the Desktops page, click Failed tasks.

The page of failed tasks is displayed.
If 1909 appears, the domain administrator account is locked. Submit a service ticket for technical support.

Parent topic: What If Desktop Purchase Failed?

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